We may use personal information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Provide order and tracking updates
• Process approved returns and refunds
• Maintain customer accounts
• Respond to customer questions
• Detect suspicious or fraudulent transactions
• Improve website performance
• Understand which products and categories customers find useful
• Maintain business and transaction records
• Comply with tax, accounting, legal, and regulatory obligations
• Send marketing communications where permitted and where you have chosen to receive them

We do not use customer information for purposes that are materially different from those disclosed without providing additional notice or obtaining consent where required by law.

NexGen Supplements sells vitamins, dietary supplements, and wellness-related products.

We do not require customers to provide medical records, medical diagnoses, or detailed clinical information as part of a normal purchase.

However, products you view, search for, place in your cart, or purchase may indicate general wellness interests. We may use this information where reasonably necessary to complete your purchase, provide support, maintain order history, improve navigation, understand trends, and provide recommendations where permitted.

We do not intend website product information or purchase history to replace professional medical advice.

Our online store uses ecommerce technology provided by Shopify. Shopify and other service providers may process information for website hosting, checkout, payment processing, order management, fraud prevention, customer accounts, shipping, analytics, and customer communications.

These providers process information according to their own agreements and applicable law. We only share information where reasonably necessary for business operations.

Payments may be processed by third-party payment processors. They may collect payment card information, billing details, transaction information, and fraud-prevention information.

NexGen Supplements does not intentionally request customers to send complete payment-card information through email or customer support messages.

We may share necessary order information with shipping carriers and fulfillment partners, including customer name, delivery address, phone number, email (for tracking), and order details.

Our website may use cookies, pixels, and similar technologies to keep products in your cart, remember preferences, maintain sessions, understand traffic, measure performance, prevent fraud, and improve experience.

You can control certain cookies through your browser settings. Disabling some cookies may affect website functionality.

We may use analytics or advertising services. These may receive device, browser, IP, website activity, and product view information.

Where required by law, eligible customers may opt out of certain targeted advertising or sale/sharing of personal information.

If you subscribe, we may send new products, store updates, promotions, discounts, and wellness content. You can unsubscribe using the link in any promotional email.

Transactional messages (orders, shipping, returns, account security) will still be sent.

We may disclose personal information to service providers, payment processors, shipping partners, customer support tools, analytics, advertising partners (where applicable), fraud-prevention services, professional advisers, and government authorities when legally required.

Information may also be transferred in connection with a merger, acquisition, or sale of business assets.

We retain personal information only as long as reasonably necessary for transactions, customer service, account records, fraud prevention, tax/accounting, dispute resolution, and legal obligations.

When no longer needed, we delete, anonymize, or dispose of the information.

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no system can be guaranteed 100% secure. Please protect your account passwords.

Depending on your location, you may have rights to access, correct, delete, or obtain a portable copy of your information, opt out of targeted advertising or sale/sharing, limit certain sensitive uses, withdraw consent, and appeal decisions.

We may need to verify your identity before processing requests.

California residents may have additional rights under applicable California privacy laws, including rights to know, access, correct, delete, opt out of sale/sharing, and limit use of sensitive personal information.

Residents of other U.S. states may also have privacy rights under applicable state laws. We will process eligible requests according to those requirements.

Our website is intended for general adult shopping and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Our website may contain links to third-party sites. We do not control their privacy practices. Their own privacy policies will apply when you leave our site.

We may update this Privacy Policy when our practices, services, or applicable laws change. The current version will be posted on this page with an updated date.