Orders are generally delivered within 6–10 business days.

Business days normally exclude weekends and U.S. federal holidays.

Delivery times are estimates and may occasionally be affected by:

• Carrier delays
• Severe weather
• Public holidays
• High order volumes
• Incorrect or incomplete delivery information
• Events outside our reasonable control

We will always do our best to ensure your order reaches you as quickly as possible.

Once your order has been prepared and shipped, tracking information will be provided when available.

Please allow some time for the carrier's tracking system to update after your shipping confirmation is sent.

You can use your tracking details to follow the progress of your order until delivery.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check your:

• Full name
• Street address
• Apartment or unit number, if applicable
• City
• State
• ZIP code
• Contact information

If you notice an address error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has already been processed or shipped.

If your order has not arrived within the expected delivery period, please check your tracking information first.

If tracking has not updated or your package appears to be significantly delayed, contact NexGen Supplements Customer Support with your order number.

We will review the available shipping information and help determine the appropriate next step.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos or videos of the product
• Photos of the shipping package where relevant

Depending on the circumstances, we may provide a replacement, partial refund, or full refund in accordance with our Return & Refund Policy.

Shipping arrangements for wholesale or bulk orders may vary depending on:

• Order quantity
• Product type
• Shipping destination
• Packaging requirements
• Agreed shipping arrangements

Any special wholesale shipping terms will be communicated where applicable.

This policy primarily applies to orders delivered within the United States.

If shipping to another country is available, the applicable shipping options, charges, and delivery information will be shown or confirmed before the order is completed.

International customers may also be responsible for customs duties, taxes, or import charges where applicable.