If there is a problem with your order, please provide:

• Your order number
• The name of the affected product
• Clear photos or videos showing the issue
• A short description of the problem

After reviewing your request, we may offer a replacement, partial refund, or full refund, depending on the circumstances.

Please keep the product and original packaging until your request has been reviewed. In some cases, we may not require a damaged product to be returned.

For health, hygiene, and product-safety reasons, we generally cannot accept returns of:

• Opened or used supplements
• Products with a broken or removed safety seal
• Items damaged after delivery
• Products returned without original packaging where required
• Clearance or final-sale products where clearly stated
• Customized or special-order products

If an item was damaged, defective, or incorrect when delivered, please contact us even if the package has been opened.

We generally do not accept returns for change of mind when the correct product was ordered and delivered as described.

Please review product names, quantities, ingredients, sizes, and other details carefully before completing your purchase.

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds are normally processed within 5–10 business days to the original payment method.

Your bank, card provider, or payment service may require additional time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the refund results from an error by NexGen Supplements or as otherwise required by applicable law.

If a return is required because we sent an incorrect, damaged, or defective item, we will provide return instructions and determine the appropriate return-shipping arrangement.

Please do not send products back until your return request has been approved.

Wholesale and bulk orders may have different return conditions based on:

• Order quantity
• Product type
• Special pricing
• Customization
• Shipping arrangements

Issues involving damaged, defective, missing, or incorrect wholesale products must be reported within 7 days of delivery with supporting photos or videos.

Approved wholesale claims may be resolved through a replacement, partial refund, account credit, or full refund depending on the circumstances and agreed order terms.

This policy does not limit any rights or remedies available to customers under applicable federal, state, or local consumer protection laws.

Where applicable law provides rights that differ from this policy, those legal requirements will apply.

If you have received a damaged, defective, missing, or incorrect product, please contact NexGen Supplements Customer Support through our Contact Us page and include your order number and supporting photos or videos.

We will review your request and provide the appropriate next steps.